Support & FAQ
Quick answers to common questions about access, billing, payments, and technical support.
Last updated: 09 January 2026
How do I receive my product?
All products are delivered instantly after successful payment. After checkout, you will see an on-screen confirmation and (in most cases) receive an email with your order details and download/access information.
If your customer account system is enabled, you may also access files from your My Account area using the email you used at checkout.
Frequently Asked Questions
1) I didn’t receive the email. What should I do?
- Check your Spam/Junk folder first.
- Make sure the email address entered at checkout is correct.
- If the email is still missing, contact us at support@uk.tasknovalabs.com with your checkout email and (if possible) your order reference. We will re-send your access details.
2) Do I need an account to download products?
In most cases, no. You can check out as a guest and still receive your files by email. Some products may optionally require an account so you can keep download history and updates in one place.
3) Which payment methods do you accept?
We accept online payments through trusted payment processors. Depending on your billing country/region and the product/checkout flow, payments may be processed by Stripe, SumUp, or Lemon Squeezy.
The payment options you see at checkout are the most up-to-date options available for your country and device. Available methods can vary by country and may change over time for reliability and compliance.
We support major debit/credit cards. Where available, wallet options (such as Apple Pay / Google Pay) may appear automatically based on your device and browser.
4) Why do payment methods differ by country?
Payment providers have different country availability, risk rules, and compliance requirements. For that reason, the payment method shown at checkout can depend on your billing country and sometimes your network/location.
To avoid confusion, please use your real billing country at checkout. If a method is not shown, it simply means it is not available for that specific purchase context.
5) What currency will I be charged in?
Prices may be displayed in different currencies for convenience. Your final charge can depend on your billing country and the payment method used.
Your bank/card issuer may apply its own exchange rate or foreign transaction fee depending on your card and billing currency. This is controlled by your bank, not by us.
6) Why did my payment fail or show an error?
- Double-check your card details and billing information.
- Try a different card or payment option if available.
- Some banks block online or international transactions by default—contact your bank to allow the transaction.
- If the issue continues, email us at support@uk.tasknovalabs.com and include a screenshot of the error (if possible).
7) Can I get a refund?
We offer a 14-day refund guarantee from the date of purchase. If you have any download/access issue, contact us first—we will help you resolve it quickly.
Refunds (when approved) are issued to the original payment method used at checkout. Refund timing depends on the payment provider and your bank and typically appears within 5–10 business days.
For full details, please review our Refund & Returns Policy.
8) My file is corrupted or incomplete. What now?
Email us at support@uk.tasknovalabs.com with your order email and a short description of the issue. We will provide a replacement file or restore access as quickly as possible.
9) How can I contact support?
Email: support@uk.tasknovalabs.com
Support hours: Monday–Friday, 10:00–18:00 (GMT+6)
We aim to respond within 24 hours.
“TaskNova Labs” refers to TaskNova Labs LLC, registered in Wyoming, USA, and TaskNova Labs Ltd (Company No. 16891201), registered in England and Wales.